One of the things I love about my work is seeing the sparkle in a client’s eyes when they talk about their work. I am thinking of one individual, in particular, who speaks with such passion about the connection she has with her donors. I can see that she derives real satisfaction from explaining the impact of a gift in ways that really gets through to the donor. The client I’m speaking of is a gifted fundraiser. She has intuition on her side. But that’s only part of it.
Talking so donors listen begins by listening, listening for what they value.
People give to advance the things they value. If a donor is looking to infuse his or her retirement years with purpose and meaning, a message about how a piece of medical equipment will reduce wait times will not resonate. The values are misaligned.
In the book The Realm of Rhetoric, Chaim Perelman (1912 – 1984), philosopher and rhetorician, identifies two kinds of values: Continue reading